Google Apps: Monitor Workplace Activity and More

Workplace learning is meant to improve job performance and business KPIs, but evaluating that learning can be challenging when it’s done through third-party applications. For instance, many employees manage tasks with office productivity software—such as Google Apps. And having access to usage data from these apps can provide insight into how training affects the way employees do their jobs.

Watershed's Google Apps Integration 

Watershed offers a highly flexible and customizable reporting platform and provides a variety of visualizations and report types—all of which enable you to analyze the questions most relevant to your organization. Use Watershed to capture data from these Google apps:

Gmail

Capture data about incoming and outgoing emails to track:

  • Number of emails sent by salespeople or customer service reps as an early indicator of productivity alongside long-term, result-based measures

  • Frequency of keywords and length of text in email (e.g., How do these behavior metrics relate to job performance?)

  • Simple email-based learning experiences and quizzes that support learning retention


    Fig. 1: This example shows how Watershed's Activity card turns learners’ answers into an easy-to-understand visual.

Calendar

Capture events that are created and updated while tracking:

  • Number of calls scheduled by salespeople as an early indicator of productivity alongside longer term result based measures

  • Call/Meeting duration (e.g., Do more successful salespeople have longer or shorter sales calls? Do teams that spend more or less time in virtual meetings get more done?)

  • The proportion of time people spend in meetings

  • Registrations for scheduled learning events



    Fig. 2: This graph compares the number of calls salespeople made against their informal training activity. (TIP: Data about calls made can be captured from Google Calendar or a CRM.)


Sheets/Forms

Capture data about form submissions as well as updates to spreadsheets. As Google Forms can be used across a variety of scenarios, the possibilities for what we can track are endless. For example:

  • Learning evaluation and customer satisfaction survey results 

  • Quiz responses and scores

  • Performance observation checklist scores

  • Form submissions and spreadsheet entries relating to business processes

  • KPI figures manually entered into a spreadsheet or form

    Fig. 3: This leaderboard shows the top customer service reps as ranked by customer satisfaction rating (CSAT), which can be captured using Google Sheets.

Docs

Know when documents are created, shared, edited, and commented on while measuring:

  • Number of shares, edits, and comments per document or per person as a performance metric relating to a collaboration competency

  • Number of documents created as an early indicator of productivity for workers who primarily work in Google Docs

  • Contributions to specific documents that are created to facilitate a particular learning activity


Tasks

Track when tasks are created and completed to report:

  • Number of tasks completed as an early indicator of productivity alongside long-term, result-based measures

  • The types of tasks people are completing, based on specific keywords in the task titles

    Fig. 4: This graph shows the number of units produced by a production team. (TIP: Completed units can be tracked using Google Tasks.)
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